Quality Commitment Policy:
Hobart Day Surgery abides by the following philosophy and aims:
• To communicate and consult with interested parties to ensure processes work effectively;
• To provide feedback to encourage staff through the recognition of success. For example, prompt feedback is to be given to a staff member who registers a risk;
• To ensure continuous improvement and risk management processes are information-driven. They depend on timely information being provided to clinicians, managers and relevant committees, so that risks and improvements can be identified and evaluated both ‘pre’ and ‘post’ intervention;
• To ensure all risk management and quality improvement activities are to be evaluated and monitored into the future to ensure the sustainability of their improvements. The success of the processes themselves must also be evaluated on a regular basis;
• To utilise the use of an electronic incident management system to facilitate the reporting of incidents, near misses and sentinel events;
• To utilise integrated processes to facilitate the recording and review of complaints, commendations and other feedback processes as a rich source of risks and opportunities for improvement;
• To actively seek performance feedback from our consumers and address opportunities for improvement that is identified;
• To protect the patient’s rights to privacy by maintaining confidentiality;
• To promote a culture of team work within the facility to provide the highest standard of patient care;
• To uphold every patient’s right to expect, professional, efficient and courteous service;
• To incorporate Best Practice Guidelines for quality outcomes;
• To provide quality health services in a safe environment; and
• To ensure financial viability through economical utilisation of available resources whilst continuing to deliver a high standard of patient care.
Hobart Day Surgery is committed to providing an optimum environment for the delivery of Day Surgery care, and designed to meet individual patient needs through the value of the nursing process. We believe that it is possible, employing a multi-disciplinary team approach, to carefully match the knowledge and abilities of nursing personnel to the care needs of patients/clients, maximising both quality of care and occupational development.
In line with current Best Practice Principles, all interventions are planned to assist the patient/client in meeting the projected outcome in a caring, efficient and professional manner. The overall staffing plan is flexible to match the workflow and specific needs of day surgery nursing practice.
Safety and Quality Mission Statement
Hobart Day Surgery is committed to the promotion and advancement of safe, cost effective same day surgery, using modern state of the art theatre equipment and technology.
Hobart Day Surgery has a comprehensive Infection Prevention and Control Program in place. We use the expertise of an external consultant to provide and oversee this programme.
Our facility and staff are regularly audited for compliance with AS/NZS: ISO 9001:2016, Australia Commission of Safety and Quality in Healthcare (ACSQHC) National Safety and Quality Healthcare Standards, National Infection Prevention and Control Guidelines (2010), Australia Standards for Reprocessing of Re-usable Instruments (AS4187-2014), and the Australia College of Operating Room Nurses Standards for Perioperative Standard 14th Edition (2016).
Reference: Australian Commission on Safety and Quality in Health Care (ACSQHC) (2012), National Safety and Quality Health Service Standards. ACSQHC, Sydney
Links to Standard 1 Governance for Safety and Quality in Health Service Organisations, Criterion 1.3
Hobart Day Surgery Quality Management System Manual V7
Hobart Day Surgery offers an alternative to hospitalisation. People choosing elective procedures can do so with minimal inconvenience to their personal and professional lives. In keeping with superior surgical techniques, Hobart Day Surgery nursing staff are highly trained professionals who are committed to providing the very best nursing care in a friendly, relaxed atmosphere.
What to expect during your stay at Hobart Day Surgery
Your specialist will arrange a date for your surgery. A pre-admission nurse will phone you during the week prior to your visit with an admission time and other relevant information. Please assist us in preparations for your visit by returning your admission form as early as possible. Your surgery will be approximately 1/2 to 1 1/2 hours after arrival depending on the type of surgery you are having (please note that due to the unpredictable length of surgery there may be some delays).
Night attire is not necessary for day surgery. Wear loose comfortable clothing with an open neck or button up top. You will be provided with a theatre gown and dressing gown. Please do not bring large sums of money, jewellery or other valuables as we cannot accept responsibility for their security. You will be provided with a locker for your clothes and belongings.
It is essential not to eat six (6) hours before your operation. However you will be advised by our pre-admission nurse as to when you may have your last drink of water. You may brush your teeth but do not swallow any water. Do not chew gum or lollies etc on the day of your surgery.
Unless otherwise advised by your surgeon/dentist take your routine medication with a small sip of water. Patients with diabetes should discuss their medication with the pre-admission nurse, as should patients on blood thinning medication who have not stopped their medication.
Please notify Hobart Day Surgery prior to your admission if you have any special dietary needs.
After your operation, you will be offered refreshments and a light snack. You will be given adequate time to recuperate before dressing and returning home.
It is recommended that during the first 24 hours following your procedure you should:
- Have a responsible adult stay with you overnight
- Not drive a motor car
- Not operate machinery
- Not drink alcohol
- Not sign important documents
Before you leave Hobart Day Surgery any special instructions will be explained to you and your family. A follow up appointment with your doctor will have been arranged prior to your surgery.
One of our nursing staff will contact you within a few days to check on your progress and answer any questions you may have at that time.
Children are very welcome at Hobart Day Surgery. They have special needs and we endeavour to make your child’s visit as relaxed as possible. Toys and videos are provided for your child’s entertainment during their pre-operative wait. You may prefer to bring a favourite toy or possession with you.
It is advised that you wait with your child until surgery, accompany them into the operating theatre and then return when they are in second stage recovery. Please discuss this process with the registered nurse in Recovery. You may wish to bring a change of clothes for your child or any special food/bottle your child may require.
It is advisable to check your private health insurance cover before admission. Any excess/fees not covered by your health fund or uninsured patients are required to pay on the day of your procedure. To assist you with your claim a health benefit form will be completed on admission and forwarded to your health fund on your behalf.
There is no rebate from Medicare for your hospital charges. Please note that you will also receive an account direct from the doctors involved in your treatment (surgeon, anaesthetist and assistant) and will also need to pay for any prescriptions provided by a pharmacist.
Hobart Day Surgery provides for your convenience electronic payment options through MasterCard, Visa, American Express and EFTPOS. Bank cheques and money orders will be accepted. Personal cheques will not be accepted.
Are you covered by your private health insurance? Please click on the link below to find out how to check: