Patient Information

Patient Information

Hospital Admissions

Once you have arranged a booking through your surgeon’s rooms,you will be provided with our Hospital Admission Registration Forms. These forms need to be completed and returned to us in the reply-paid envelope 7 days prior to your admission. Alternatively you may fax them to (03) 88 500 591 or email them to enquiries@mdpc.com.au. Please note that these forms, as well as our Patient Information Brochure, can be downloaded from our website.

We strongly encourage you to contact your health insurance fund prior to your admission to confirm your chosen policy, please also see the following brochure for additional information, APHA- Are you covered? If you have private health insurance we will also conduct an eligibility check on your behalf so long as you have listed this information on your admission form, and contact you if you do have any out of pocket expenses for your day stay. If you are uninsured we will contact you prior to your admission to provide you with an estimate of costs.

For additional information on why to choose a day procedure please see the ADHA patient information brochure.

 


What to expect during your stay at MDPC

Illness Prior to Surgery

If you have become unwell prior to your admission (or if your health has deteriorated), you should contact your doctor as your surgery may need to be postponed until you are well.

Admission Time

You will be notified of your admission time by either your surgeons’s staff or by MDPC staff. Please report to Manningham Day Procedure Centre on Level 3 at the time indicated.

Please Bring With You

  • All current medications in their original packaging
  • If you are coming from an aged care facility, please bring the original copy of your medication chart
  • All relevant X-rays, scans & pacemaker card if applicable.
  • Mobility aids, hearing aids, reading glasses.
  • Your Medicare card and health insurance membership card.


Fasting Prior to Procedure

Unless your surgeon or anaesthetist gives you other instructions, as a general rule, the following fasting guidelines are recommended by the Australian and New Zealand College of Anaesthetists http://www.anzca.edu.au/patients/frequently-asked-questions/fasting.html

For healthy adults having an elective procedure, limited solid food may be taken up to six hours prior to anaesthesia and clear fluids totalling not more than 200 mls per hour may be taken up to two hours prior to anaesthesia.

Only medications with a little water if required as ordered by the Anaesthetist should be taken less than two hours prior to anaesthesia.
Your Surgeons rooms will be able to answer your questions relating to fasting instructions.


On the Day of Admission

Unless we give you different instructions, you can feel confident in following the below guidelines to prepare for your stay with us:

  • DO NOT smoke or chew gum.
  • DO NOT wear make-up.
  • DO NOT bring any jewellery (wedding ring permitted) or any other valuable items. MDPC does not accept responsibility or liability for the security of these items.
  • WEAR loose-fitting, comfortable clothing & flat shoes.


Discharge Information

  • You MUST arrange for someone to escort you home. In the interest of your own safety and wellbeing, a support person is to stay with you for a minimum of overnight, but ideally for 24 hours after discharge. This support person must be able to obtain medical assistance if required. If you are having difficulty organising an escort or carer please see the link below under community support. These services can provide you with escorts/carers who assist in getting you home.
  • Most medications can be resumed as normal after the procedure. Your doctor will advise when you can recommence your regular medications. Please consult your doctor if you need further advice regarding the recommencement of your regular medications. The link below may assist you with general medication information.
    If you or your carer have any concerns after discharge, please direct them to your doctor of general practitioner. We advise you take your discharge summary to the appointment.
  • Please be aware in the event of an emergency you may need to attend your nearest Emergency Department or if urgent help is required, dial 000. We advise you take your discharge summary to the hospital.
  • In the 24 hours following your day procedure it is important that you do not drive, sign legal documents, utilise public transport, operate machinery or consume alcohol until at least the next day but preferably not for 24 hours following your procedure.
  • Nausea – This is less common with modern anaesthetics and if it does occur, is usually only temporary. If nausea persists, avoid food but maintain fluids. Contact doctor if nausea does not resolve within 24 hours.
  • Sore throat – This may occur due to your Anaesthetist assisting with your breathing and usually disappears within 24 hours. Simple pain relief may help relieve this.
  • Tender arm of hand at injection site – This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected. It may persist for several days. If it looks red or inflamed, consult your doctor and notify Manningham Day Procedure Centre.
  • Hand Hygiene – Patients/carers are advised to wash their hands prior to attending wound car or administering eye drops (as per doctors instructions). For further information regarding hand hygiene, please visit www.hha.org.au/forconsumers.aspx


Community Support

Please see the following links for interpreter services should you require them.

VITS Language- www.vits.com.au
All Graduates- www.allgraduates.com.au
TIS National- https://www.tisnational.gov.au/Interpreters
ONCALL Interpreters and Translators- www.oncallinterpreters.com/
NPS Medicine Wise – http://www.nps.org.au/
Call on Clare- www.callonclare.com.au
Home Instead – www.homeinstead.com.au
Vision Australia – www.visionaustralia.org

Financial Information

Health Funds, Accounts and Fees

MDPC will make every attempt to notify you if there are going to be any out of pocket expenses associated with your stay with us prior to your admission date. Please read on for further details that will relate to your particular circumstance.

Please note that costs associated with Pharmacy, Pathology, Imaging, X-ray and Ambulance Transport may not be covered by your health fund.

Payment Procedures

Insured Patients:

MDPC will run an eligibility check with your health insurance on your behalf prior to your admission with us. Any excess payable under your health insurance policy is to be paid on admission. Any additional costs incurred during your stay, such as discharge pharmacy costs and some investigations will need to be paid prior to discharge also.

Repatriation (DVA) Patients:

MDPC will lodge a claim with the Department of Veterans Affairs on your behalf. Any additional costs incurred during your stay are payable on discharge.

WorkCover and Third Party (TAC) Patients:

The total payment (aside from ancillary charges) must be made on admission, unless approval for admission has been confirmed in writing by WorkCover.

Self Insured/ Uninsured Patients

You will be provided with an estimate of the cost of your procedure prior to admission. Full payment (including ancillary charges) will be required on day of admission.

Payment Methods

Payment may be made by cash, bank cheque, credit card (Visa, Mastercard) or EFTPOS.

Please note – We regret that personal and business cheques are not accepted, nor are Amex (American Express) or Diners cards.

Financial Information

Health Funds, Accounts and Fees

MDPC will make every attempt to notify you if there are going to be any out of pocket expenses associated with your stay with us prior to your admission date. Please read on for further details that will relate to your particular circumstance.

Please note that costs associated with Pharmacy, Pathology, Imaging, X-ray and Ambulance Transport may not be covered by your health fund.

Payment Procedures

Insured Patients:

MDPC will run an eligibility check with your health insurance on your behalf prior to your admission with us. Any excess payable under your health insurance policy is to be paid on admission. Any additional costs incurred during your stay, such as discharge pharmacy costs and some investigations will need to be paid prior to discharge also.

Repatriation (DVA) Patients:

MDPC will lodge a claim with the Department of Veterans Affairs on your behalf. Any additional costs incurred during your stay are payable on discharge.

WorkCover and Third Party (TAC) Patients:

The total payment (aside from ancillary charges) must be made on admission, unless approval for admission has been confirmed in writing by WorkCover.

Self Insured/ Uninsured Patients

You will be provided with an estimate of the cost of your procedure prior to admission. Full payment (including ancillary charges) will be required on day of admission.

Payment Methods

Payment may be made by cash, bank cheque, credit card (Visa, Mastercard) or EFTPOS.

Please note – We regret that personal and business cheques are not accepted, nor are Amex (American Express) or Diners cards.

Contact us

Suite 304, Level 3
Manningham Medical Centre
200 High Street
Templestowe Lower
VIC 3107
P (03) 88 500 590

On the corner of Manningham Road and High Street.