Patient Information

Patient Information

Hospital Admissions

Remember to fill in and post your consent form to us prior to your surgery. You will need to fast before your surgery. Our Day Surgery and staff are there to meet all your needs and assist you where possible.

One of our team will contact you to get your health fund and financial information, and any other information that may be required to ensure you have all your requirements met.

Our friendly and professional staff ensure you are continually cared for and monitored throughout your entire stay with us.

Consent
Patient Consent forms are available directly from your surgeon.
Before giving your consent to the procedure make sure you have received as much information as you require to make this decision.

If you have any queries or concerns regarding the nature of the procedure and anaesthetic, the reason it has been recommended, alternative actions and potential complications, it is highly recommended that you discuss this with your Surgeon or Anaesthetist prior to the day of procedure.

By consenting to the procedure you are also:

  • Consenting to the taking of blood should an exposure injury occur to a staff member
  • Consenting to intervention should non-elective care be required in an emergency
  • Consenting to the use of medical information to enable optimal care be taken
  • Consenting to the provision of medical records to any specialist at this facility that is involved in your health care.

 

What to expect during your stay at SBDS

Preparing for surgery

If you have any ongoing questions or concerns about the procedure or anaesthesia, these should be addressed before the day of your procedure with your surgeon or anaesthetist. Before giving your consent make sure you have received as much information as you require to make this decision.

Communicate with your anaesthetists and doctor prior to your surgery regarding fasting times.
Medication is to be taken as normal with a sip of water – bring all medications with you.

Admission / Consent Forms will be given to you by your surgeon. Please complete and forward to Southbank Day Surgery as soon as practicable. Please answer all questions honestly to minimise risk to you or your child.

It is imperative that medical conditions are communicated to all healthcare professionals prior to the day of procedure.

Any child under the age of 18 must have an accompanying parent / guardian.

Please call 9368 7344 on the afternoon prior to your surgery to confirm your admission time. Any queries prior to the day of procedure can also be answered.

Remember to prepare:

  • Any relevant X-rays.
  • Any letter from your doctor or anaesthetist.
  • Health fund and medicare cards.
  • Any medication you are taking.
  • Spectacles / hearing aid and storage case.
  • Special dietary requirements if needed.
  • Comfortable clothing.


On the day of surgery

Should you be unable to keep your appointment please notify us as soon as possible.

The main reception is located at the second small driveway approximately 20 meters past the main parking area. The entrance to the MOHS and Dermatology area is on the left hand side on top of the ramp.

Parking is available onsite, please refer to the map in the contact details section.

What to bring:

  • Any relevant X-rays.
  • Any letter from your doctor or anaesthetist.
  • Health fund and medicare cards.
  • Any medication you are taking.
  • Spectacles / hearing aid and storage case.
  • Special dietary requirements if needed.

Fasting
All patients undergoing General Anaesthesia or Intravenous Sedation must fast to reduce the potential for anaesthetic complications. Please communicate with your anaesthetist regarding your fasting times.

Infection Prevention
Hand hygiene is the most important factor in reducing infection. You are invited to use the products supplied and are welcome to encourage your care givers to do the same. It is a quality and safety recommendation that patients shower / bathe prior to admission.

Patient escort
It is imperative that all patients undergoing General Anaesthesia or Intravenous Sedation have a responsible adult to transport you home and be with you overnight. It is advisable that patients undergoing Local Anaesthesia have an escort home. The role of the carer will be recognised in the assessment, planning, delivery and review of your care. Your carer is invited to ask questions.

Medications
As a general rule most medicines and puffers should be given as usual. Exceptions are medications for diabetes and blood thinning. Please discuss with your Anaesthetist if you are taking either of these. Please bring your medications to the Day Surgery. Non-prescription or herbal medicines can sometimes cause interaction with anaesthetic agents, or may increase complications, including increased bleeding. Please stop them a week before, and tell us if your child is taking these medicines.

Clothing

  • Wear comfortable warm clothing.
  • Please do not wear makeup or jewellery.
  • All piercings must be removed.

Do not bring valuables with you, however if you do, ask our staff to lock them away for you.
Southbank Day Surgery will not take responsibility for valuables brought to the hospital.

Paediatric Patient Consideration
Help your child know what to expect. Nearly all children coming to hospital respond well to a simple and honest explanation. Try also to reduce any parental anxiety.

Bring any special toys or comfort objects, which help to reduce child anxiety. Please also consider bringing spare clothes, nappies, or any special dietary requirements.

It is very important to inform staff of any previous bad medical experiences or specific fears your child may have (eg. fear of needles or masks).

Pre-operative Medication
An oral sedative medicine is sometimes used to help children relax before surgery. As well as being used as a relaxant it has an amnesic effect so any stressful moments will be quickly forgotten.

Parent Attendance
Many children stay relaxed if a parent comes with them to the operating room, so we usually allow a parent to be present until the child is asleep. Please respect that only one parent can accompany the child in the post operative areas. Please also make arrangements for your other children as your child will require your undivided attention.


After surgery

After your surgery you’ll be in the first stage recovery area where a team of highly trained nurses will look after you. Once recovered you will go to the second stage recovery area where you are given a drink or something to eat and then, when fully recovered, you will be discharged.

Patients generally stay at the hospital for two to four hours post operation. This is dependent on your type of surgery and how well you recover.

All patients, regardless of type of anaesthesia, will receive written and verbal post operative instructions.

Light beverages are served dependent on the procedure you underwent.

Patient advice following General Anaesthesia or Intravenous Sedation
The anaesthetic will affect you for at least twenty four hours. It is therefore essential that a responsible person be with you overnight.

You should not:

  • undertake activity which requires the use of skill or judgment
  • drive a car or operate machinery
  • make any important decisions
  • travel alone
  • engage in exercise or heavy work
  • consume alcohol

Medication
Take your normal medication unless otherwise instructed by your anaesthetist or surgeon.

Pain
Pain relieving medication should be taken as prescribed by your doctor. A script may be provided if considered necessary. It is best to take pain relief when you start to feel discomfort. If your prescribed pain relief is not effective please contact your surgeon.

Pain experienced at your injection site is expected to resolve without intervention.

Wound Care
Care of your surgical site will be explained on discharge.

Nausea and / or Vomiting
If you are experiencing any nausea or vomiting have a clear liquid diet only, eg. water or lemonade. Avoid milky fluids or fruit juice. Gradually introduce a light diet after a few hours. If post operative nausea or vomiting does not resolve, or escalates in severity or frequency please seek the advice of your anaesthetist.

Sore throat
This may occur due to temporary measures taken by your anaesthetist to assist your breathing during the operation and will usually disappear within twenty-four (24) hours.

Dizziness
This is common. Move slowly and carefully. Do not stand for prolonged periods or change position too quickly. Children should be restricted to quiet indoor activities.

Inability to Concentrate
Normal skills may be impaired for some time after the anaesthetic. This is a temporary side effect and is not a cause for alarm.

Children sometimes become irritable or weepy.

Post Operative Questions
You will be given the surgeon’s and anaesthetist’s contact numbers.

If you have any questions or problems relating to your surgery you should contact your surgeon.

If you have any question or problems concerning your anaesthetic, you should contact your anaesthetist.

If you are unable to contact either doctor, contact your family doctor or an emergency department. Southbank Day Surgery staff are not present after hours to deal with your enquiry.


Quality and safety

Southbank Day Surgery is a fully licensed and accredited facility (BSI and WA Health Dept.). Our dedication to total quality is your guarantee that you will receive the highest possible standard of care during your stay.

We are part of a National benchmarking team to assist us improving on patient care. We have a Consumer Representative who assists the Day Surgery with audits and patient information to ensure our patients’ needs are met.

Privacy
All staff undertake their duties with strict confidentiality within the realm of National Privacy Principles and legislation. If you wish specific extra steps to be taken, please notify staff.

The only information collected is that which is necessary in order to meet your health care requirements.
Information provided is stored, maintained and protected from misuse, loss, unauthorised access, modification or disclosure. Further information is available on request.


Rights and responsibilities

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian Health system.

They cover:

  • What to expect as a patient
  • Access to health care
  • To be in a safe environment
  • To be treated with dignity and consideration
  • To be informed of all services and treatment
  • To be included in all decisions
  • The right to confidentiality of all personal information
  • To participate and give feedback

Your responsibilities:

  • To provide accurate and complete information with regard to your medical history
  • To take responsibility for the treatment plan recommended by your doctor
  • To accept medical instructions that are designed to help in your recovery or discuss these with your doctor if you are unhappy or unwilling to do so
  • To comment regarding any aspect of your care
  • To show courtesy and consideration when communicating with staff
  • To accept the consequences of your actions if you refuse treatment, or do not follow the health care instructions provided for you

 

Finance Options

All patients will be advised of their Hospital financial liability prior to the day of surgery. We offer full electronic payment facilities.

If you are insured your bill will go directly to your health fund, however a gap fee may apply.

Your surgeon and anaesthetist will bill you separately.

Patients with Private Insurance
Your Southbank Day Surgery account will be forwarded directly to your Private Health Fund. A gap fee or excess may be payable on admission dependent on your insurance product.

You can communicate directly with your Health Insurance provider to assess your eligibility and any financial liability.

If your Private Health Fund rejects your claim Southbank Day Surgery will seek payment in full from you.

Patients without Private Insurance
Patients without any private health insurance will be asked to pay their account at the time of admission. EFTPOS, Bankcard, Mastercard, Visa, American Express or cash are acceptable.

Finance Options

All patients will be advised of their Hospital financial liability prior to the day of surgery. We offer full electronic payment facilities.

If you are insured your bill will go directly to your health fund, however a gap fee may apply.

Your surgeon and anaesthetist will bill you separately.

Patients with Private Insurance
Your Southbank Day Surgery account will be forwarded directly to your Private Health Fund. A gap fee or excess may be payable on admission dependent on your insurance product.

You can communicate directly with your Health Insurance provider to assess your eligibility and any financial liability.

If your Private Health Fund rejects your claim Southbank Day Surgery will seek payment in full from you.

Patients without Private Insurance
Patients without any private health insurance will be asked to pay their account at the time of admission. EFTPOS, Bankcard, Mastercard, Visa, American Express or cash are acceptable.

Contact us

Southbank Day Surgery Perth
38 Meadowvale Avenue
South Perth
WA 6151
P (08) 9368 7344